Customer Success

Content Migration Specialist (Remote)

Remote   |   Full Time

OpenCities is one of the fastest-growing global GovTech start-ups. The company is headquartered in Melbourne and San Francisco with remote workers primarily in Australia and the United States, and customers across Australia, New Zealand and North America Our innovative technology is transforming how cities and governments better serve, engage and deliver online services to their community. 

Reporting to our Content Strategist as part of the Customer Success team, you will provide a critical contribution to the success of our client’s website projects by migrating their existing pages, images and documents into their new OpenCities website or intranet. AContent Migration Specialist, you will learn and understand the OpenCities platform and specifically the page templates and editing features to successfully create beautiful web pages. These pages will contain all the content on the current customer sites, and you will be responsible for assuring that the transition is done effectively and efficiently.    

The successful applicant will be able to: 

  • Migrate web page content from one system to another

  • Build basic product understanding and expertise with the OpenCities platform  

  • Be familiar with the OpenCities Help Centre to answer questions about using the platform and best practices for the Content Migration process. 

  • Follow the directions of the Content Migration Manager for each project, communicating questions or issues in a timely manner 

  • Keep the project on time by quickly communicating concerns or possible delays and re-setting expectations where needed. 

  • Aid in the improvement of the Content Migration process by communicating suggestions and ideas back to the Content Migration Manager(s) and larger Customer Success team 

  • Be an ongoing advocate for the customer within OpenCities, and for OpenCities within the customer organization 


Required experience and qualifications: 

  1. Comfort with/ability to learn software admin dashboards, cut-and-paste editing in a digital framework, and basic editing software (MS Word, etc).  

  1. Excellent verbal communication 

  1. Strong attention to detail and a commitment to checking your own work as well as reviewing that of others

  1. Strong collaboration with team members and excellent communication, especially in a challenging situation 

  1. Ability to prioritize work and take direction well  


Desired experience and qualifications:  

  1. University degree (or relevant equivalent experience) 

  1. 1 – 2 years work experienceideally working with online content 

  1. Experience working in a remote environment with a distributed global team, with clear success working independently 


How we will measure success: 

  1. Quality of content migrated, as judged by manager review as well as Customer satisfaction 

  1. Timeliness of content migration and effectiveness of the communications throughout the project. 

This role is open to any location throughout Australia and New Zealand, we're all working remotely currently with no plans to return to our Melbourne office. 

* Please only apply via our website, not via the several job-boards this role is listed as we won't receive your application unless you apply at *

If you have any questions, please send them our way at
Individual applicants only. No recruitment agencies please. 

Submit Your Application

You have successfully applied
  • You have errors in applying
Cover Letter